Terms of Service

1. Acceptance of Terms

By accessing rapidreplyagents.com, interacting with our live demonstration models, submitting our intake form, or subscribing to any service plan, you agree to be bound by these Terms of Service ("Terms"). If you do not agree with any portion of these Terms, you must discontinue use of our website and services immediately.

2. Description of Service

Rapid Reply Agents provides AI-powered voice receptionist agents configured for home service contractors including, but not limited to, plumbing, HVAC, electrical, garage door, and cleaning service businesses. Our demonstration models are provided strictly on an "as-is" basis for simulation and promotional evaluation purposes only.

Production deployments include custom voice configuration, scripted call flow logic, lead-capture integrations, and ongoing infrastructure maintenance as described in your subscription tier.

3. Demo Usage Policy

• Our live AI demonstration models are provided strictly for simulation and promotional evaluation purposes.
• Users agree not to submit malicious audio, spam calls, abusive language, harassment, or any input intended to manipulate, deceive, jailbreak, or disrupt the AI demonstration system.
• Call inputs must not contain HIPAA-protected health information, financial account numbers, payment card data, government identification numbers, or any other sensitive personal data.
• Demonstrations may not be used to conduct real business operations, take live customer orders, or replace operational receptionist functions until a production deployment is formally activated.
• Rapid Reply Agents reserves the right to terminate demo access for any user violating these terms, without notice and at our sole discretion.

4. Limitation of Liability

Rapid Reply Agents holds zero liability for any operational, financial, or field decisions made by users or businesses based on testing the software. The AI demonstration is provided without warranty of fitness for a particular purpose, merchantability, accuracy, or non-infringement.

Users acknowledge that AI responses during demos are simulated and should not be relied upon for actual business operations without a full production deployment. To the maximum extent permitted by applicable law, Rapid Reply Agents shall not be liable for any direct, indirect, incidental, consequential, special, or punitive damages arising from your use of the service.

5. Intellectual Property

All AI agent scripts, voice configurations, dialogue trees, prompt engineering, infrastructure pipelines, and system architectures provided by Rapid Reply Agents are the proprietary intellectual property of the Company. Users may not copy, reverse-engineer, decompile, replicate, redistribute, or create derivative works from any component of our service.

You retain ownership of your business data, brand assets, and any voice or script content you explicitly provide for your custom configuration. You grant us a limited license to use such content solely to deliver the contracted service.

6. Payment Terms

• Subscription services are billed monthly in advance via Stripe.
• All charges are non-refundable. No refunds are issued for partial billing cycles, unused capacity, or early cancellations.
• Cancellations must be submitted before the next billing cycle to avoid renewal charges.
• We reserve the right to update pricing with at least 30 days notice for existing subscribers.
• Failed payments may result in service suspension until the account is brought current.

7. Acceptable Use

You agree not to use the service for any unlawful purpose, to harass or harm others, to violate any third-party rights, or to interfere with the integrity or performance of our systems. We reserve the right to suspend or terminate accounts that violate these terms.

8. Service Availability

While we strive for 99%+ uptime, the service is provided without any guarantee of uninterrupted availability. Scheduled maintenance, third-party outages, or force majeure events may temporarily affect service.

9. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of California, United States, without regard to its conflict of law principles. Any dispute arising under or in connection with these Terms shall be resolved exclusively in the state or federal courts located in San Diego County, California.

10. Changes to Terms

We may modify these Terms at any time. The updated version will be posted on this page with a revised "Last Updated" date. Continued use of the service after revisions constitutes acceptance of the revised Terms.

11. Contact

For questions about these Terms, please contact us at:

Rapid Reply Agents
751 East Bradley Avenue
El Cajon, CA 92021
United States