Privacy Policy

1. Introduction

Rapid Reply Agents ("Company", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, store, and safeguard the information you provide when interacting with our website, demo systems, and services.

By using rapidreplyagents.com, our live AI demonstration widget, or by submitting our intake form, you acknowledge and consent to the practices outlined in this policy.

2. Information We Collect

• Contact Information: When you submit our intake form, we collect your name, email address, phone number, business name, and service area details.
• Call Audio Data: When you initiate a demo call via our live demo widget, the conversation audio is transiently recorded and processed solely to generate an automated transcript and summary log for our business clients' review. Audio recordings are not stored permanently beyond transcript generation.
• Usage Data: Standard web analytics including page views, device type, browser version, and referral source — collected via privacy-respecting analytics tooling.
• Cookies: Minimal essential cookies used for session continuity. We do not use third-party advertising trackers.

3. How We Use Your Information

• To respond to your inquiry and configure your custom AI receptionist prototype.
• To generate call transcripts and lead summary logs for our business clients.
• To improve our AI agent training, voice quality, and overall service performance.
• To process subscription payments and manage your account if you become a paying client.
• To send transactional communications related to your service or onboarding.

We do NOT sell, rent, or trade your personal information to any third party.

4. Data Security

We implement industry-standard security measures including encrypted data transmission (HTTPS/TLS 1.2+), encrypted data storage, strict access controls, and secure cloud infrastructure to protect your information. While no system can guarantee absolute security, we continuously review and update our safeguards.

5. Third-Party Services

We rely on the following trusted third-party processors to deliver our service. Each maintains their own privacy practices:

• Airtable — used for form data collection and intake management.
• Stripe — used for secure payment processing and subscription billing.
• Retell AI — used for voice agent infrastructure and live demonstration delivery.

6. Data Retention

Contact form submissions are retained for up to 12 months from the date of last activity, after which they are purged from our active systems. Transient call audio captured during demo sessions is processed and discarded within 72 hours of transcript generation. Billing records are retained for the period required by applicable tax and accounting laws.

7. Your Rights

You may request access to, correction of, or deletion of your personal data by contacting us at the address listed below. We will respond to verified requests within 30 days. Depending on your jurisdiction, you may have additional rights including data portability and the right to object to certain processing activities.

8. Children's Privacy

Our services are intended for business owners and contractors aged 18 and older. We do not knowingly collect personal information from anyone under the age of 18.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. Material changes will be communicated by updating the "Last Updated" date above. Continued use of the service after revisions constitutes acceptance of the updated policy.

10. Contact

For privacy-related questions, data requests, or concerns, please contact us at:

Rapid Reply Agents
751 East Bradley Avenue
El Cajon, CA 92021
United States