Privacy Policy

Last Updated: May 31, 2026

1. Introduction

Rapid Reply Agents ("Company", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, store, and safeguard information when you interact with our website, live site assistant, AI Build Assistant onboarding process, and production AI receptionist services.

By using rapidreplyagents.com, interacting with an AI voice agent, submitting a blueprint request, completing onboarding, or subscribing to our service, you acknowledge the practices described in this policy.

2. Information We Collect

Contact Information: When you submit our intake form, we may collect your name, email address, phone number, business name, website, service area, and business workflow details.
Demo Call Data: When you initiate a call through our live site assistant, the conversation may be recorded, transcribed, summarized, and reviewed for demonstration, quality analytics, and follow-up.
AI Build Assistant Onboarding Data: After checkout, our onboarding agent may collect your business hours, service areas, call routing rules, emergency criteria, FAQs, preferred voice style, transfer contacts, integration preferences, and other plan-specific setup details.
Production Call Data: For active clients, AI receptionist calls may generate call recordings, transcripts, caller details, service requests, routing outcomes, lead summaries, and delivery logs based on the approved call flow.
Usage Data: Standard website analytics may include page views, device type, browser version, referral source, and interaction events.
Cookies: We use essential cookies and embedded service cookies required for website, payment, form, and voice-agent functionality. We do not sell personal information.

3. How We Use Your Information

To respond to inquiries and prepare a call-handling blueprint.
To collect onboarding details and configure a custom AI receptionist.
To generate transcripts, lead summaries, routing logs, and service notifications for active clients.
To test, calibrate, monitor, and improve agent quality, voice performance, and workflow accuracy.
To process subscription payments, manage accounts, and deliver transactional service communications.
To investigate abuse, maintain security, and comply with applicable legal obligations.

We do NOT sell, rent, or trade your personal information to any third party.

Please do not submit payment card numbers, medical information, government identification numbers, passwords, or other sensitive personal information through demo calls, onboarding calls, or intake forms unless we specifically request it through a secure approved channel.

4. Data Security

We implement industry-standard security measures including encrypted data transmission (HTTPS/TLS 1.2+), encrypted data storage, strict access controls, and secure cloud infrastructure to protect your information. While no system can guarantee absolute security, we continuously review and update our safeguards.

5. Third-Party Services

We rely on the following trusted third-party processors to deliver our service. Each maintains their own privacy practices:

Retell AI — used for voice agent infrastructure, live demonstration delivery, onboarding calls, and production AI receptionist calls.
Airtable — used for form data collection, onboarding records, CRM-style intake management, and lead logging.
Make.com — used for workflow automation and routing data between systems.
Twilio — used for phone, SMS, and communication workflows where applicable.
Stripe — used for secure payment processing and subscription billing.
Netlify — used for website hosting and related site delivery infrastructure.

6. Data Retention

Contact form submissions and blueprint requests may be retained for up to 12 months from the date of last activity unless a longer period is needed for an active client relationship, legal compliance, dispute resolution, or security review. Demo and onboarding transcripts may be retained for quality review and setup purposes. Production call records are retained according to the client workflow, subscription status, and operational needs. Billing records are retained for the period required by applicable tax and accounting laws.

7. Your Rights

You may request access to, correction of, or deletion of your personal data by contacting us at the address listed below. We will respond to verified requests within 30 days. Depending on your jurisdiction, you may have additional rights including data portability and the right to object to certain processing activities.

8. Children's Privacy

Our services are intended for business owners and contractors aged 18 and older. We do not knowingly collect personal information from anyone under the age of 18.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. Material changes will be communicated by updating the "Last Updated" date above. Continued use of the service after revisions constitutes acceptance of the updated policy.

10. Contact

For privacy-related questions, data requests, or concerns, please contact us at:

Rapid Reply Agents
751 East Bradley Avenue
El Cajon, CA 92021
United States